Contact us

We Are Here to Help You – Reach Out Anytime

At RAEVA LLC, exceptional customer service is not merely a department – it is our promise to you. We believe that buying beauty products online should be convenient, enjoyable, and completely stress-free. When questions arise, when issues occur, or when you simply want to share your experience, our dedicated support team is ready to assist you promptly, professionally, and with genuine care.

Our contact information is straightforward and consistent across all platforms:

Email: mypth.work@gmail.com
Phone: +84962402004
Business Address: 5900 Balcones Drive STE 100, Austin, TX, 78731, United States
Website: raeva.online

This page provides every possible way to reach us, detailed instructions for different types of inquiries, expected response times, and answers to common communication questions. Whether you prefer email, telephone, or written correspondence, RAEVA LLC makes it easy to get the help you need.

I. Email Support – The Fastest and Most Reliable Way to Reach Us

Primary Email Address

mypth.work@gmail.com

Email is the recommended method for most customer service inquiries. Our email system is monitored continuously during business hours, and every message receives a response within 24 hours – often much sooner.

Why Choose Email?

• Documentation – Every email creates a written record of your issue, our response, and any resolutions. This is especially valuable for returns, refunds, and disputes.

• Attachments – You can easily attach photos of damaged products, screenshots of order confirmations, or videos of malfunctioning devices.

• No wait times – Unlike phone calls, you do not need to hold. Send your message at any time, day or night, and we will respond as soon as our team is available.

• Complex issues – For detailed questions about ingredients, return policies, or order histories, email allows you to provide all necessary information upfront.

• International convenience – If you are in a different time zone, email eliminates the need to calculate business hours or deal with international calling rates.

What to Include in Your Email for Faster Service

To help us resolve your issue as quickly as possible, please include the following information in your first email:

Email Response Time Guarantee

Important Notes:

• Response times begin counting from the time your email is received in our system.

• Emails sent after 6:00 PM Central Time on Friday may not be answered until Monday morning.

• If you do not receive a response within the stated timeframe, please check your spam or junk folder. If still nothing, call us or send a follow-up email.

How to Structure Your Email for Best Results

Subject Line Format: [ISSUE TYPE] – Order # [NUMBER] – [SHORT DESCRIPTION]

Examples:

• RETURN – Order #RAEVA-12345 – Damaged vitamin C serum

• QUESTION – Order #RAEVA-67890 – How to use LED mask

• COMPLAINT – Order #RAEVA-11111 – Wrong shade received

Body Template:

Dear RAEVA Customer Service,

My name is [Your Full Name].
My order number is [Order Number].
My email address at checkout was [Email Address].

Issue description: [Clear, detailed explanation of your problem. Include dates, product names, and any steps you have already taken.]

Attachments: [List any photos or videos attached to this email]

Preferred resolution: [e.g., refund, replacement, store credit, or answer to question]

Thank you for your help.

Sincerely,
[Your Name]

What Happens After You Send an Email?

1. Auto-confirmation – Within 5 minutes, you receive an automated email acknowledging receipt. This email includes a ticket number (e.g., RAEVA-2025-0415-001).

2. Queue assignment – Your ticket is routed to the appropriate specialist (returns, product questions, technical support, etc.).

3. Response – A human representative writes a personalized reply. We do not use generic copy-paste responses unless your question is truly identical to a previous FAQ.

4. Resolution – If your issue is resolved in the first response, the ticket is closed. If not, the representative will ask clarifying questions or escalate to a supervisor.

5. Satisfaction survey – After the ticket is closed, you may receive a brief survey (2-3 questions). We read every response.

Email Etiquette – How We Treat You and How We Ask to Be Treated

What you can expect from us:

• Professional, polite, and respectful language at all times

• Clear explanations without jargon or confusing technical terms

• Honest answers – we will tell you if we cannot do something

• Follow-through – if we promise to research an issue, we will respond by the promised date

What we ask from you:

• Please avoid sending multiple emails about the same issue (this slows down our response because our system merges duplicate tickets)

• Please do not use all-caps, excessive punctuation, or abusive language. Our representatives have the right to end conversations that become hostile or harassing.

• Please allow the full response time before sending a follow-up. Sending a “just checking in” email after two hours resets your position in the queue.

II. Phone Support – Speaking With a Real Human

Phone Number

+84962402004

Hours of Operation

Best Times to Call

• Lowest wait times: Tuesday, Wednesday, and Thursday between 10:00 AM and 2:00 PM Central Time

• Highest wait times: Monday mornings (9:00 AM – 11:00 AM) and Friday afternoons (3:00 PM – 6:00 PM)

• Average wait time: Less than 3 minutes during low-volume periods; up to 10 minutes during peak periods

What You Need Before You Call

To ensure a productive phone conversation, please have the following information ready before you dial:

• Order number (if your call relates to an existing order)

• Email address used at checkout

• Full name as it appears on the order

• Specific question or issue – the more clearly you can state your problem, the faster we can solve it

• Pen and paper – to write down any confirmation numbers, return authorization codes, or follow-up instructions

What to Expect When You Call

1. Greeting – An automated system will greet you and present menu options (press 1 for order status, press 2 for returns, press 3 for product questions, press 4 for all other inquiries). You may press 0 at any time to speak with a live operator.

2. Queue – If all representatives are busy, you will hear hold music and a periodic message updating your estimated wait time. You may choose to receive a callback instead of holding – simply press 1 when prompted and enter your phone number. The system will call you back when an agent is available, preserving your place in the queue.

3. Agent – A trained customer service representative will answer, identify themselves by name, and ask how they can help.

4. Verification – For security purposes, the agent will ask you to verify your identity (order number, email address, or shipping address). Do not provide your full credit card number or CVV over the phone.

5. Resolution – The agent will work to resolve your issue immediately. If they cannot resolve it alone (e.g., requires supervisor approval or technical investigation), they will explain the next steps and provide a timeline.

6. Summary – Before ending the call, the agent will summarize what was discussed and any actions you need to take. They will also send a confirmation email recapping the conversation.

7. Survey – After the call, you may receive an automated survey via text message or email. Your feedback helps us train our team.

Phone Support Limitations

While we love speaking with customers, some issues are better handled via email:

• Complex returns – If you need to return multiple items with different return reasons, email allows you to list everything clearly and attach photos.

• Technical device support – If your beauty tool is malfunctioning, we may need photos or videos. Email is better for this.

• Wholesale or partnership inquiries – These require detailed documentation. Please email instead of calling.

• Account deletion requests – For security reasons, account deletion requests must be submitted in writing via email.

International Callers

If you are calling from outside the United States:

• International calling rates apply based on your carrier. RAEVA LLC does not charge any fee for phone support, but your phone company may charge you for an international call to +84962402004.

• Time zone differences – Please check the current time in Austin, Texas (Central Time) before calling. Our hours are 9:00 AM – 6:00 PM CT Monday–Friday.

• Language support – Our phone agents speak English fluently. For other languages (Spanish, French, German, Japanese), we recommend emailing so we can use translation tools.

• Voicemail – If you call outside business hours, you may leave a voicemail. Speak slowly and clearly. State your name, phone number (including country code), order number, and the reason for your call. We will return your call within one business day.

Phone Scams – How to Protect Yourself

Unfortunately, scammers sometimes impersonate legitimate companies. RAEVA LLC will never:

• Call you and ask for your full credit card number, CVV, or online banking password

• Demand immediate payment via gift cards, wire transfer, or cryptocurrency

• Threaten legal action or arrest unless you pay immediately

• Ask you to download remote access software (TeamViewer, AnyDesk, etc.)

If you receive a suspicious call claiming to be from RAEVA:

1. Do not provide any personal information.

2. Hang up immediately.

3. Call our official number +84962402004 to verify whether the call was legitimate.

4. Report the incident to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

All legitimate RAEVA phone calls will come from the number +84962402004 or from a private number with a callback number that matches our official contact information.

III. Physical Mail and Corporate Headquarters

Mailing Address

RAEVA LLC
5900 Balcones Drive STE 100
Austin, TX, 78731
United States

Important Notes About Our Physical Location

• This is not a retail store. We do not have a public-facing shop at this address. Please do not visit without an appointment – our team cannot accommodate walk-in customers, and you will not be able to purchase products on-site.

• This is a corporate office and warehouse facility. Our administrative team works here, and we also store and ship inventory from this location. However, the building has security protocols, and unannounced visitors will not be granted access.

• Returns – Do not ship return packages to this address unless you have received explicit authorization and a return authorization number. Unauthorized returns sent to this address may be refused or discarded.

When to Use Physical Mail

Email and phone are almost always faster and more efficient. However, you may need to use physical mail for:

• Formal legal notices – If you are sending a legal demand, cease-and-desist letter, or subpoena, physical mail with certified delivery is appropriate.

• Documentation that cannot be emailed – In rare cases (e.g., physical evidence of a defective product that cannot be photographed), we may ask you to mail the item to us.

• Customers without internet or email access – If you cannot use email, you may send a written letter. Please include your name, order number (if applicable), return address, and a detailed description of your issue. Expect a response time of 14–21 business days for postal mail.

How to Send Mail to RAEVA LLC

IV. Contact Form on Our Website

In addition to email and phone, you may use the contact form directly on raeva.online.

How to Access the Contact Form

1. Navigate to raeva.online

2. Scroll to the footer (bottom of any page)

3. Click the “Contact Us” link

4. Fill out the form with your name, email address, order number (optional), subject, and message

5. Click “Submit”

Advantages of the Contact Form

• Structured data – The form ensures you provide all necessary information, reducing back-and-forth emails.

• Attachment support – You can upload photos or documents directly through the form.

• No email client needed – If you do not use email regularly, the contact form provides an alternative.

• Spam protection – The form includes CAPTCHA to prevent automated spam submissions.

What Happens After You Submit the Form

The contact form sends your message directly to the same ticketing system as email. You will receive:

1. An auto-confirmation email (to the address you provided) within 5 minutes

2. A response from a customer service representative within 24 hours

3. A satisfaction survey after the issue is resolved

V. Social Media and Alternative Contact Methods

While we maintain a presence on social media platforms (links available on our website footer), these channels are not recommended for customer service inquiries.

Why Social Media Is Not Ideal for Support

• Privacy – Social media platforms are public. Sharing your order number, email address, or personal information on a public post or comment violates your privacy and our security protocols.

• Response speed – Our social media team monitors comments and direct messages, but they are trained to redirect support requests to email or phone. This adds an extra step and delays resolution.

• Character limits – Platforms like Twitter (X) have strict character limits that make it impossible to fully explain complex issues.

How to Use Social Media Appropriately

• For general questions – “Do you ship to Canada?” or “When will the vitamin C serum be back in stock?” – these are fine for social media comments.

• For customer service – “My order #RAEVA-12345 never arrived” – please email or call instead.

• For praise or feedback – We love hearing that you love our products! Feel free to tag us in photos, leave positive comments, or share your results.

Official RAEVA Social Media Accounts

Links to our verified accounts are available in the footer of raeva.online. Please be cautious of fake accounts impersonating RAEVA. Our official accounts have a verified checkmark (where available) and link directly to our website.

VI. Response Time Guarantee and Escalation Process

Our Commitment to You

RAEVA LLC guarantees a response to every customer inquiry within the timeframes stated above. If we fail to meet these guarantees due to an internal error (not a natural disaster, holiday, or technical outage), we will provide a $10 store credit as a courtesy.

How to Request a Response Status Check

If you have not received a response within the maximum timeframe:

1. Check your spam/junk folder – Automated responses and replies sometimes end up there.

2. Send a follow-up email – Reply to your original sent email (or forward it) with “FOLLOW-UP – [Original Ticket Number]” in the subject line.

3. Call us – Mention that you are following up on an email sent on [date] with no response.

Escalation to Management

If you are unsatisfied with the response you received from a frontline representative, you may request escalation:

Step 1: Reply to the representative’s email and write: “Please escalate this issue to a supervisor.”

Step 2: A shift supervisor will review the issue and respond within 24 hours (Monday–Friday).

Step 3: If still unsatisfied, email mypth.work@gmail.com with “ESCALATION – SUPERVISOR REVIEW – [Ticket Number]” in the subject line. Your email will be forwarded to the Customer Experience Director.

Step 4: The Customer Experience Director will provide a final written decision within 5 business days. This decision is binding for RAEVA LLC.

For legal disputes, please refer to the “Dispute Resolution” section in our Terms and Conditions.

VII. Frequently Asked Contact Questions

Can I text the phone number +84962402004?

No. Our phone number is for voice calls only. We do not accept SMS or text messages. Please email or call instead.

What is the fastest way to get a response about my order status?

Email is fastest. Include your order number in the subject line. Our system automatically pulls order details when it recognizes an order number, allowing us to respond without asking for additional information.

Do you have live chat on your website?

Not at this time. We are developing a live chat feature with an expected launch date of Q2 2025. Until then, email and phone are the primary contact methods.

Can I visit your Austin location to pick up an order?

No. We do not offer local pickup or will-call services. All orders are shipped from our warehouse. This policy ensures consistent quality control and security.

I am a member of the media. Who should I contact?

Please email mypth.work@gmail.com with “PRESS INQUIRY” in the subject line. Include your publication name, deadline, and specific questions. Our media relations contact will respond within 24 hours.

I want to report a problem with your website (broken link, typo, etc.).

Thank you for helping us improve! Email mypth.work@gmail.com with “WEBSITE ISSUE” in the subject line. Please include the URL (web address) where the issue occurred and a screenshot if possible.

How do I unsubscribe from marketing emails?

Click the “Unsubscribe” link at the bottom of any marketing email. You will be removed immediately. Alternatively, email mypth.work@gmail.com with “UNSUBSCRIBE” in the subject line. Please note that unsubscribing from marketing emails does not affect transactional emails (order confirmations, shipping updates, return authorizations).

I am having trouble logging into my account. What should I do?

First, use the “Forgot Password” link on the login page. If that does not work, email mypth.work@gmail.com with “ACCOUNT ACCESS” in the subject line. Include your email address and a brief description of the issue. Do not send your password – we will never ask for it.

VIII. Holiday Schedule – Days When Support Is Closed or Limited

RAEVA LLC observes the following US federal holidays. Customer service (email and phone) will be closed on these days. Emails received on these days will be answered on the next business day.

During limited hours, phone support is available but wait times may be longer. Email responses may take up to 48 hours.

IX. Security and Privacy When Contacting Us

What RAEVA Will Never Ask You

To protect you from phishing and scams, please remember that legitimate RAEVA representatives will never:

• Ask for your full credit card number (we only need the last 4 digits for verification)

• Ask for your CVV code (the 3-digit number on the back of your card)

• Ask for your online banking username or password

• Ask you to send money via wire transfer, Western Union, or MoneyGram

• Ask you to purchase gift cards and provide the codes

• Threaten immediate legal action or arrest

What You Should Never Share

When contacting RAEVA (or any company), never share the following via unsecured channels:

• Your full credit card number (except when entering it directly into the Stripe payment form at checkout)

• Your Social Security number or taxpayer ID

• Your driver’s license number (unless required for age verification for certain products, and even then, only through secure upload)

• Passwords or PINs

Secure Communication Channels

• Email – Standard email is not encrypted end-to-end unless you use PGP. Do not send sensitive information via regular email. If we need sensitive information, we will provide a secure upload link.

• Phone – Phone calls are not recorded (except for quality assurance purposes, with notice provided at the beginning of the call). However, anyone near you can overhear. Find a private location before sharing personal information.

Reporting Suspicious Activity

If you believe you have been targeted by a scammer impersonating RAEVA, please:

1. Forward any suspicious emails to mypth.work@gmail.com (do not click links or open attachments)

2. Take a screenshot of any suspicious text messages and email them to us

3. File a report with the FTC at ftc.gov/complaint

4. If you lost money, contact your bank or credit card issuer immediately

X. Final Words – We Are Here for You

At RAEVA LLC, we understand that contacting customer service can sometimes feel frustrating. Long hold times, automated menus, and unhelpful representatives are unfortunately common at many companies. We have built our support systems specifically to avoid those problems.

When you contact RAEVA, you can expect:

• A real human being within minutes (or hours via email)

• Someone who listens carefully and takes your issue seriously

• Clear, honest answers – even if the answer is “I don’t know, but I will find out”

• Follow-through – we do what we say we will do

We ask only that you:

• Treat our representatives with the same respect you wish to receive

• Provide complete and accurate information

• Allow reasonable time for us to research and respond

Whether you are a first-time visitor to raeva.online or a loyal customer who has placed twenty orders, you matter to us. Your satisfaction is the single most important metric we track.

Thank you for choosing RAEVA LLC.

Now, how can we help you today?

Email: mypth.work@gmail.com
Phone: +84962402004
Mail: 5900 Balcones Drive STE 100, Austin, TX, 78731

We look forward to serving you.

RAEVA LLC Customer Support – From Austin, Texas to Your Doorstep.