Shipping Policy

At RAEVA LLC, we are dedicated to delivering your premium Skin Care, Hair Care Products, Makeup Products, and Beauty Tools & Skin Care Devices quickly, safely, and reliably to your doorstep. Whether you are in Austin, Texas, anywhere across the United States, or ordering from international locations, our shipping process is designed with care, transparency, and efficiency to ensure you receive your beauty essentials in perfect condition.

We understand how important timely delivery is when you are excited to try a new hydrating serum, test an innovative microcurrent device, or refresh your makeup collection. That is why we have built a professional fulfillment system backed by trusted carriers and real-time tracking. This comprehensive Shipping Policy outlines everything you need to know about ordering from raeva.online, from processing times to delivery expectations, costs, and how we handle special situations.

For any shipping-related questions, our customer support team is ready to assist you at +84962402004 or via email at mypth.work@gmail.com. We pride ourselves on responsive service that reinforces the trust you place in RAEVA LLC as your go-to beauty destination.

Order Processing Times

How long does it take to process my order?

Once you place an order on raeva.online, our dedicated team begins processing it promptly. Most orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing may extend slightly, but we work diligently to keep delays minimal.

Processing includes:

  • Order verification and payment confirmation through our secure Stripe platform
  • Careful picking and packing of your Skin Care, Hair Care, Makeup, and Beauty Tools
  • Quality inspection to ensure every item meets our high standards
  • Generation of shipping labels and tracking information

We use professional packaging materials specifically chosen to protect delicate glass bottles, electronic beauty devices, and perishable formulations from damage during transit. Fragile items such as LED light therapy devices or glass serum droppers receive extra cushioning and protective wrapping.

You will receive a confirmation email immediately after purchase, followed by a shipping notification email once your order leaves our fulfillment center. This email includes a tracking number so you can monitor progress in real time.

What factors affect processing time?

Several factors can influence how quickly your order is prepared:

  • Order volume during busy periods (Black Friday, holiday gifting seasons, new product launches)
  • Product availability (most items are in stock, but rare backorders are communicated immediately)
  • Address verification and fraud prevention checks performed securely via Stripe

If any item in your order is temporarily out of stock, we will notify you promptly and offer options such as partial shipping, substitution with a comparable product, or full refund — whichever you prefer.

Shipping Methods and Delivery Times

Domestic Shipping within the United States

RAEVA LLC ships to all 50 states, including Alaska and Hawaii. We partner with reliable carriers to offer flexible options that balance speed and cost:

  • Standard Shipping: Typically 3–7 business days after shipment. Ideal for non-urgent orders and the most economical choice for customers across the continental U.S.
  • Expedited Shipping: Usually 2–4 business days. Recommended when you need your new NuFACE device or SkinCeuticals serum sooner.
  • Express / Overnight Shipping: Available in select areas with delivery in 1–2 business days. Perfect for last-minute gifts or urgent beauty tool replacements.

Delivery estimates are calculated at checkout based on your location, package weight, and dimensions. These are carrier-provided estimates and not guaranteed due to external factors like weather or carrier volume, but we consistently achieve high on-time delivery rates.

Tracking is provided for every domestic order. You can track your package directly through the carrier’s website or via the link in your shipping confirmation email.

International Shipping

We are proud to serve customers worldwide from our headquarters at 5900 Balcones Drive STE 100, Austin, TX 78731. RAEVA LLC ships to most countries internationally, bringing premium beauty products to beauty enthusiasts globally.

International delivery times generally range from 7 to 21 business days, depending on the destination country, customs processing, and local postal services. Some regions may experience slightly longer times due to remote locations or additional security screenings.

Key points for international customers:

  • Shipping costs are calculated automatically at checkout based on weight, dimensions, and destination
  • All applicable customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in the product or shipping price
  • Some countries may restrict certain beauty devices or liquids; we comply with all export regulations
  • Tracking is provided where available, though international tracking can be less granular than domestic

We recommend reviewing your country’s import regulations before placing an order. If you have questions about shipping to a specific country, contact our support team at +84962402004 or mypth.work@gmail.com.

Shipping Costs

Shipping fees are transparent and calculated in real time during checkout. Factors influencing cost include:

  • Total order weight and package dimensions
  • Selected shipping method (Standard, Expedited, or Express)
  • Destination (domestic vs. international)

We periodically offer free shipping promotions on orders above certain thresholds within the United States. These promotions are clearly displayed on the website and during checkout. Even without promotions, our shipping rates are competitive and reflect our commitment to fair pricing alongside premium product quality.

No hidden fees — what you see at checkout is what you pay. Stripe securely processes all payments, including shipping charges, with the same high level of encryption and protection.

Package Tracking and Delivery Updates

How do I track my order?

Tracking your beauty order is simple and convenient:

  1. Check the shipping confirmation email sent to the address provided at checkout
  2. Click the tracking link included in the email
  3. Alternatively, log into your RAEVA account (if created) to view order status
  4. Contact support at +84962402004 or mypth.work@gmail.com for assistance

Most carriers provide real-time updates, including when your package is out for delivery or has been delivered. We encourage you to track regularly, especially for time-sensitive items like fresh Hair Care treatments or new Makeup launches.

What should I do if my tracking shows no updates?

Occasional delays in tracking updates can occur, particularly with international shipments. If your package has not moved for several days beyond the expected window, please reach out to our team. We will investigate with the carrier and keep you informed every step of the way.

Delivery Instructions and Special Requests

Can I provide special delivery instructions?

Yes. During checkout, you have the option to add delivery instructions such as “Leave at front door,” “Deliver to neighbor,” or “Signature required.” These notes are passed to the carrier whenever possible.

For high-value orders containing expensive Beauty Tools & Skin Care Devices, we recommend requesting a signature upon delivery for added security.

What happens if I miss a delivery attempt?

Carriers typically attempt delivery multiple times or leave a notice with instructions for pickup or rescheduling. If your package is returned to us due to an unsuccessful delivery, we will contact you to arrange redelivery or a refund of shipping costs where appropriate.

Order Changes and Cancellations

Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we can often update the shipping address. Contact us as soon as possible at +84962402004 or mypth.work@gmail.com with your order number and the corrected address. Once the package has shipped, address changes become more difficult and may incur additional fees from the carrier.

Can I cancel my order?

Orders can usually be cancelled if they have not yet entered the processing stage. The sooner you contact us after placing the order, the higher the chance of successful cancellation. Once processing or shipping has begun, cancellation may no longer be possible, and you would need to wait for delivery and then initiate a return per our policies.

Issues During Shipping

What if my package arrives damaged?

We take every precaution to ensure your products arrive safely. However, if your package shows visible external damage or the contents are affected:

  • Take photos of the damaged packaging and items immediately upon receipt
  • Contact our support team within 48 hours of delivery at +84962402004 or mypth.work@gmail.com
  • We will arrange for a replacement or full refund, including shipping costs when appropriate

Our goal is to resolve such situations quickly and fairly so you can continue enjoying your RAEVA beauty purchases without inconvenience.

What if my order is lost in transit?

While extremely rare thanks to our professional tracking and insurance practices, lost packages do occasionally occur. If tracking shows the package has not reached you within a reasonable extended window:

  • Notify our team with your order number
  • We will file a claim with the carrier and work toward a resolution, which may include reshipping the order or issuing a refund

Stripe’s secure system also supports fast processing of any necessary refunds.

What if I receive the wrong items?

Please contact us immediately upon discovering an error. Provide your order number and clear photos if possible. We will correct the mistake by shipping the correct products at no additional charge or by processing a refund, depending on your preference.

Holiday and Peak Season Shipping

During major holidays (Thanksgiving, Christmas, Valentine’s Day, Mother’s Day, etc.), we recommend placing orders earlier than usual. Shipping carriers experience higher volumes, which can extend delivery times. We will communicate any expected delays clearly on the website and via email.

Our team monitors carrier performance closely during these periods to maintain the high service standards RAEVA customers expect.

Environmental and Sustainable Shipping Practices

RAEVA LLC is mindful of our environmental impact. Where possible, we use recyclable or biodegradable packaging materials and right-size boxes to reduce waste and carbon footprint. We continue to explore more sustainable shipping options and partnerships as part of our long-term commitment to responsible business practices in the beauty industry.

Contact Us for Shipping Assistance

Our professional customer service team is here to help with any aspect of shipping. Whether you need clarification on delivery estimates, help tracking an international order, or assistance with a special request, reach out anytime:

We respond to most inquiries within 24 business hours and always strive to exceed expectations in professionalism and care.

Thank you for shopping with RAEVA LLC. We are honored to bring high-quality, innovative Skin Care, Hair Care, Makeup Products, and Beauty Tools & Skin Care Devices to your home — whether you are in the United States or anywhere around the world. Our investment in efficient logistics, secure packaging, and transparent communication reflects our dedication to being a trusted partner in your beauty routine.

By choosing RAEVA, you benefit from competitive pricing, authentic products, creative designs, and the peace of mind that comes with reliable shipping backed by Stripe’s secure technology.

We look forward to serving you again soon.

This Shipping Policy was last updated in 2026 and is subject to change. Any material updates will be posted on this page.