Terms and Conditions

Welcome to raeva.online (the “Website”), operated by RAEVA LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, including any purchase of products or services offered through the Website.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR MAKING A PURCHASE. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the Website or make any purchases. These Terms form a legally binding contract between you and RAEVA LLC.

For any questions regarding these Terms, please contact us at mypth.work@gmail.com or call +84962402004.

Article 1: General Provisions

1.1 Company Information

  • Legal Name: RAEVA LLC

  • Entity Type: Limited Liability Company organized under the laws of the State of Texas, United States of America

  • Principal Address: 5900 Balcones Drive STE 100, Austin, TX, 78731, United States

  • Contact Email: mypth.work@gmail.com

  • Contact Phone: +84962402004

  • Website: raeva.online

1.2 Acceptance of Terms

These Terms constitute a legally binding agreement between you (the “Customer,” “User,” “you,” or “your”) and RAEVA LLC. By placing an order, creating an account, browsing our Website, or otherwise using any of our services, you affirm that:

  • You are at least 18 years of age (or the age of majority in your jurisdiction of residence, whichever is older).

  • You have the full legal capacity to enter into a binding contract under applicable law.

  • You will comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Website.

  • All information you provide to us, including but not limited to your name, email address, shipping address, and payment information, is accurate, current, and complete.

  • You will update your information promptly if it changes.

If you are using the Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” include that entity.

1.3 Modifications to Terms

RAEVA LLC reserves the right to modify, amend, or replace these Terms at any time without prior individual notice. Changes become effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes your acceptance of the modified Terms.

Material changes (defined as changes that substantially affect your rights or obligations) will be highlighted on our homepage for at least 14 days, and we will send an email notification to the address associated with your account (if you have one). Non‑material changes (such as clarifications, typographical corrections, or updates to contact information) may be made without notice.

The “Last Updated” date at the top of these Terms indicates when the most recent changes were made. We encourage you to review these Terms periodically. You can access the current version at any time by clicking the “Terms and Conditions” link in the footer of raeva.online.

1.4 Electronic Communications

By using the Website or sending emails to us, you consent to receive electronic communications from RAEVA LLC. These communications may include:

  • Order confirmations and shipping updates

  • Responses to your customer service inquiries

  • Marketing emails (only if you have opted in)

  • Legal notices and policy updates

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to withdraw your consent to receive electronic communications, you must cease using the Website and close your account. However, certain transactional emails (e.g., order confirmations) are necessary for us to fulfill our contractual obligations to you.

Article 2: Products and Services

2.1 Product Descriptions and Specifications

We strive to ensure that all product descriptions, images, pricing, ingredient lists, and availability information on raeva.online are accurate, complete, and current. However, we do not warrant that:

  • Product descriptions are error‑free, complete, or entirely current.

  • Colors displayed on your computer monitor or mobile device exactly match the physical product colors (screen calibration varies significantly across devices).

  • Product packaging shown in images matches the current packaging (we may update packaging design, materials, or sizes without prior notice to improve sustainability or functionality).

If a product offered by RAEVA LLC is not as described (e.g., you receive a completely different item), your sole remedy is to return it in accordance with our Refund and Return Policy. For minor discrepancies (e.g., slight color variation between product images and the physical product), we do not offer refunds.

2.2 Pricing and Taxes

  • Currency: All prices listed on raeva.online are in United States Dollars (USD) unless expressly stated otherwise.

  • Price Changes: Prices are subject to change without notice. The price you see at the time of checkout is the price you pay. We will not retroactively adjust prices for orders already placed.

  • Promotions and Discounts: Promotional codes, coupon offers, and volume discounts cannot be combined unless explicitly stated in the promotion terms. We reserve the right to cancel any promotion at any time without notice.

  • Sales Tax (US Customers): Sales tax is applied based on the shipping address and current tax laws of the state to which the order is shipped. Tax rates vary by state, county, and city. The exact tax amount is calculated and displayed at checkout before you confirm your order.

  • International Taxes and Duties: For orders shipped outside the United States, you are solely responsible for all import duties, customs fees, value‑added taxes (VAT), goods and services taxes (GST), and any other taxes or fees imposed by your country’s government. RAEVA LLC does not collect these fees. If you refuse to pay such fees and the package is returned to us, we will refund the product cost minus original shipping charges (which are non‑refundable) and any return shipping fees charged by the carrier.

2.3 Product Availability

Product availability is not guaranteed. We reserve the right, in our sole discretion and without liability to you, to:

  • Limit the quantities of any product available for purchase.

  • Discontinue any product at any time without notice.

  • Refuse or cancel orders for any reason, including but not limited to pricing errors, stock outages, suspected fraud, or violation of these Terms.

  • Limit sales of products to specific geographic regions (e.g., we may not ship certain products to countries with restrictive import regulations).

If a product becomes unavailable after you have placed an order but before shipment, we will notify you by email and either:

  • Offer a substitute product of equal or greater value (with your consent), or

  • Cancel that product from your order and issue a full refund for that product (shipping charges will be adjusted accordingly).

2.4 Medical and Legal Disclaimer

IMPORTANT DISCLAIMER: Products sold by RAEVA LLC are cosmetic and personal care items. They are not drugs, medical devices, or dietary supplements. They are not intended to diagnose, treat, cure, mitigate, or prevent any medical condition or disease.

  • Statements on our Website regarding potential benefits of ingredients (e.g., “vitamin C may brighten skin”) are based on general cosmetic science research and are not claims of medical efficacy.

  • These statements have not been evaluated by the United States Food and Drug Administration (FDA) or any other regulatory body.

  • Individual results vary based on skin type, genetics, lifestyle, and consistent use.

  • You should perform a patch test (apply a small amount to a discreet area of skin, wait 24 hours) before using any new product.

  • If you have a diagnosed skin condition (eczema, psoriasis, rosacea, acne vulgaris, etc.), known allergies, or are pregnant, nursing, or undergoing medical treatment, consult a licensed physician or dermatologist before using any RAEVA product.

  • Discontinue use immediately if you experience redness, itching, burning, swelling, or any other adverse reaction. If symptoms persist, seek medical attention.

RAEVA LLC is not liable for any adverse reactions, injuries, or damages resulting from the use (or misuse) of our products, except in cases of proven manufacturing defects. You assume all risks associated with the use of cosmetic products.

Article 3: Orders and Payment

3.1 Order Acceptance and Formation of Contract

Your placement of an order on raeva.online constitutes an offer to purchase the products in your cart. We are not bound to accept your offer. A binding contract between you and RAEVA LLC is formed only when we:

  1. Successfully process your payment through Stripe, AND

  2. Send you an order confirmation email to the email address you provided at checkout.

The order confirmation email serves as our acceptance of your offer. If you do not receive an order confirmation within 24 hours of placing your order, check your spam folder. If still not found, contact us at mypth.work@gmail.com.

We reserve the right to cancel any order before shipment for any of the following reasons (non‑exhaustive list):

  • Product discontinuation or stock outage after your order was placed

  • Pricing or description errors (e.g., a product was listed at an incorrect price due to technical error)

  • Suspected fraud, unauthorized transaction, or violation of our fraud detection rules

  • Shipping address cannot be verified (e.g., incomplete, invalid, or flagged as high‑risk)

  • You have a history of return abuse or chargeback fraud

  • We are unable to obtain authorization for your payment method

  • The order violates applicable export control laws

If we cancel your order after payment has been processed but before shipment, we will issue a full refund to your original payment method within 5–10 business days. You will receive a cancellation email explaining the reason.

3.2 Payment Methods

As detailed in our Payment Methods page, we accept:

  • Credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club

  • Debit cards bearing a Visa or Mastercard logo

  • Digital wallets: Apple Pay, Google Pay

All payments are processed securely through Stripe, Inc., a PCI Service Provider Level 1. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method and that you will not use any fraudulent or unauthorized payment method.

3.3 Billing Information and Authorization

You agree to provide current, complete, and accurate billing information for all purchases. You authorize us (through Stripe) to charge your selected payment method for the total amount of your order, including applicable taxes, shipping fees, and any other charges clearly disclosed at checkout.

If your payment method cannot be charged for any reason (e.g., insufficient funds, expired card, bank block), we may:

  • Contact you to provide an alternative payment method

  • Cancel your order and notify you of the cancellation

We do not store your full credit card number on our servers. If you choose to save a card for future purchases, the card data is tokenized and stored by Stripe, not by RAEVA LLC.

3.4 Promotional Codes and Gift Cards

From time to time, RAEVA LLC may offer promotional codes (“Coupons”) or sell gift cards.

Coupon Terms:

  • Coupons are non‑transferable, non‑exchangeable, and not redeemable for cash (except where required by law).

  • Limit one coupon per order unless explicitly stated otherwise (e.g., “Combine with other offers”).

  • Coupons expire on the date specified on the coupon. No extensions will be granted.

  • Coupons cannot be applied to previous purchases.

  • We reserve the right to cancel, modify, or refuse any coupon at our sole discretion.

  • Coupons obtained through unauthorized third‑party sellers are void.

Gift Card Terms:

  • RAEVA gift cards are purchased in USD and can be used for any product on raeva.online.

  • Gift cards are non‑refundable and non‑returnable.

  • Gift cards do not expire (unless required by state law, in which case expiration will be disclosed at purchase).

  • Lost or stolen gift cards will not be replaced without proof of purchase and the original card number.

  • Gift cards cannot be used to purchase other gift cards.

Article 4: Shipping and Delivery

4.1 Shipping Policy

All shipments are governed by our Shipping Policy, which is incorporated into these Terms by reference. Key provisions include:

  • Delivery timeframes provided at checkout are estimates only. RAEVA LLC is not liable for delays caused by carriers, weather, customs, or other factors outside our reasonable control.

  • Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or delayed packages after the carrier takes possession.

  • International shipments may be subject to customs inspections and delays. We have no control over customs processes.

  • You are responsible for providing a correct and complete shipping address. If a package is returned to us due to an incorrect address provided by you, you will be charged for re‑shipping. If you request cancellation instead, original shipping charges are non‑refundable.

4.2 Delivery Confirmation

A package is considered “delivered” when the carrier’s tracking system shows a status of “Delivered,” “Left with individual,” “Left at front door,” or similar. If you believe a package marked as delivered was not actually delivered, you must contact the carrier directly. RAEVA LLC will assist by providing shipping documentation but is not financially responsible for delivery confirmation errors or theft after delivery.

Article 5: Returns and Refunds

Returns, refunds, and exchanges are governed exclusively by our Refund and Return Policy, which is incorporated into these Terms by reference. Key provisions include:

  • 30‑day return window for most products (extended to January 31 for holiday orders placed between November 15 and December 25).

  • Full refunds for unopened products returned within 30 days (customer pays return shipping).

  • Store credit (80% of purchase price) for opened products returned within 30 days.

  • Full refunds plus pre‑paid return labels for damaged, defective, or incorrect items (notify within 14 days).

  • Final sale items are non‑returnable.

By making a purchase, you acknowledge that you have read, understood, and agree to our Return Policy. If you do not agree with any part of the Return Policy, do not make a purchase.

Article 6: Account Registration and Security

6.1 Creating an Account

You may choose to create an account on raeva.online. Account registration is optional – you may checkout as a guest. However, accounts offer benefits such as faster checkout, order history, and exclusive promotions.

When you create an account, you agree to:

  • Provide accurate, current, and complete information as prompted by the registration form.

  • Maintain the security of your password and login credentials. You are responsible for all activities that occur under your account, whether or not you authorized them.

  • Immediately notify us of any unauthorized use of your account or any other breach of security by emailing mypth.work@gmail.com.

  • Accept all risks of unauthorized access to your account if you fail to maintain the confidentiality of your login credentials.

6.2 Account Termination

We reserve the right to suspend, disable, or terminate your account at our sole discretion, without notice or liability, for any reason, including but not limited to:

  • Violation of any provision of these Terms

  • Fraudulent, abusive, or illegal behavior (including return abuse, chargeback fraud, or using stolen payment methods)

  • Non‑payment of amounts owed to RAEVA LLC

  • Requesting excessive chargebacks or disputes

  • Creating multiple accounts to bypass restrictions

Upon termination, your right to use the Website ceases immediately. You remain liable for all outstanding obligations (e.g., unpaid balances). We may delete your account data in accordance with our Privacy Policy, subject to legal retention requirements.

Article 7: Intellectual Property Rights

7.1 Ownership of Content

All content on raeva.online – including but not limited to text, graphics, logos, icons, images, product photographs, video clips, audio clips, software, source code, website design, data compilations, and the compilation and arrangement thereof – is the exclusive property of RAEVA LLC or its content suppliers and is protected by United States and international copyright laws, trademark laws, and other intellectual property laws.

Trademarks: The name “RAEVA,” the RAEVA logo, all product names (e.g., “Radiant C Serum,” “Silk Touch Foundation”), taglines, slogans, and trade dress are trademarks or registered trademarks of RAEVA LLC. You may not use, copy, reproduce, or display any of these trademarks without our prior written consent.

7.2 Limited License to Use the Website

You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the Website for personal, non‑commercial purposes only. This license does not include any right to:

  • Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website for any commercial purpose.

  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Website.

  • Remove any copyright, trademark, or other proprietary notices from any content.

  • Use any data mining, robots, spiders, scrapers, or similar automated data gathering or extraction tools to access the Website.

  • Frame or mirror any part of the Website without our express written permission.

Any unauthorized use of the Website or its content terminates the license granted herein and may violate copyright, trademark, and other laws. We reserve the right to pursue legal action against any unauthorized use.

7.3 Copyright Infringement Claims (DMCA)

If you believe that any content on raeva.online infringes your copyright, you may submit a notification of claimed infringement under the Digital Millennium Copyright Act (DMCA) to our designated copyright agent:

Email: mypth.work@gmail.com (subject line: “DMCA TAKEDOWN”)
Mail: RAEVA LLC, Attn: DMCA Agent, 5900 Balcones Drive STE 100, Austin, TX, 78731

Your notification must include:

  • A physical or electronic signature of the copyright owner or person authorized to act on their behalf.

  • Identification of the copyrighted work claimed to have been infringed.

  • Identification of the material that is claimed to be infringing and information reasonably sufficient to locate the material (e.g., the URL).

  • Your contact information (name, address, telephone number, email address).

  • A statement that you have a good faith belief that use of the material is not authorized by the copyright owner.

  • A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

We will respond to valid DMCA notices and may remove or disable access to the allegedly infringing material.

Article 8: User-Generated Content (Reviews, Comments, and Submissions)

8.1 Grant of License

By submitting product reviews, ratings, comments, photographs, videos, testimonials, or any other content (“User Content”) to raeva.online, you grant RAEVA LLC a perpetual, irrevocable, royalty‑free, worldwide, fully paid, non‑exclusive license to:

  • Use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such User Content (in whole or in part) on our Website, in our marketing materials, and on our social media channels.

  • Use your username, real name (if provided), city and state (if provided), and any biographical information you submit in connection with your User Content.

  • Sub‑license your User Content to third‑party partners (e.g., social media platforms, advertising networks) for promotional purposes.

This license survives termination of your account or these Terms. You retain ownership of your User Content, but you grant us the right to use it as described.

8.2 Representations and Warranties

You represent and warrant that:

  • You own or have the necessary licenses, rights, consents, and permissions to grant the license in Section 8.1.

  • Your User Content does not infringe, misappropriate, or violate the intellectual property, privacy, or publicity rights of any third party.

  • Your User Content is not false, misleading, defamatory, libelous, obscene, pornographic, harassing, threatening, hateful, or otherwise unlawful.

  • Your User Content does not contain any viruses, malware, or other harmful code.

  • You have not received any compensation from any third party to submit the User Content (unless you disclose that compensation).

8.3 Monitoring and Removal

We have the right, but not the obligation, to monitor, edit, or remove any User Content at our sole discretion. We may remove User Content that violates these Terms, is otherwise objectionable, or for any other reason. We are not responsible for any loss, damage, or liability arising from the removal of User Content.

8.4 No Compensation

You acknowledge that you will not receive any compensation for your User Content, even if we use it for commercial purposes. You waive any right to inspect or approve the use of your User Content.

Article 9: Prohibited Conduct

When using our Website, you agree NOT to engage in any of the following prohibited activities:

  1. Violating laws – Violate any applicable local, state, national, or international law, regulation, or ordinance.

  2. Infringing intellectual property – Infringe upon the intellectual property rights of RAEVA LLC or any third party (including copyright, trademark, patent, trade secret, or other proprietary rights).

  3. Transmitting harmful code – Transmit, upload, or distribute any viruses, worms, Trojan horses, ransomware, spyware, or any other malicious code.

  4. Unauthorized access – Attempt to gain unauthorized access to any part of the Website, our servers, or any other systems or networks connected to the Website (including through hacking, password mining, or any other means).

  5. Interfering with operations – Interfere with or disrupt the proper functioning of the Website, including by overloading our servers, flooding, or spamming.

  6. Data scraping – Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission.

  7. Fraud – Engage in fraudulent, deceptive, or abusive conduct, including using stolen payment methods, filing false chargebacks, or creating fake accounts.

  8. Harassment – Harass, threaten, intimidate, or harm any other user or any employee of RAEVA LLC (including via reviews, emails, or phone calls).

  9. Impersonation – Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity.

  10. Commercial use – Use the Website for any commercial purpose without our prior written consent (e.g., reselling products, using our content for your own marketing).

Violation of this section may result in immediate account termination, legal action, civil or criminal penalties, and reporting to law enforcement authorities. RAEVA LLC reserves the right to pursue all available remedies.

Article 10: Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAEVA LLC PROVIDES THE WEBSITE AND ALL PRODUCTS, SERVICES, CONTENT, AND MATERIALS ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non‑infringement.

  • Warranties regarding the Website – That the Website will be uninterrupted, timely, secure, error‑free, free of viruses or other harmful components, or that defects will be corrected.

  • Warranties regarding results – That any results obtained from using the Website or our products (e.g., skin improvement, hair growth, makeup longevity) will meet your expectations or be suitable for your specific needs.

  • Warranties regarding third‑party content – Regarding the accuracy, reliability, or completeness of any content provided by third parties (e.g., user reviews, linked websites).

Some jurisdictions do not allow the exclusion of certain warranties. If you reside in such a jurisdiction (e.g., certain states in the US, or countries in the European Union), these disclaimers apply to the fullest extent permitted by law. In such jurisdictions, our liability is limited to the maximum extent allowed.

No advice or information, whether oral or written, obtained by you from RAEVA LLC or through the Website shall create any warranty not expressly stated in these Terms.

Article 11: Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAEVA LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE, YOUR PURCHASE OR USE OF ANY PRODUCT, OR THESE TERMS.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Examples of excluded damages include, without limitation:

  • Loss of profits, revenue, business, or anticipated savings

  • Loss of data, goodwill, or reputation

  • Business interruption

  • Cost of substitute products or services

  • Personal injury or property damage (except where caused by a proven manufacturing defect)

  • Emotional distress

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR PRODUCTS SHALL NOT EXCEED THE GREATER OF:

  • The total amount you paid to RAEVA LLC for the specific product(s) giving rise to the claim, OR

  • One hundred US dollars ($100.00).

This limitation of liability is a fundamental basis of the bargain between you and RAEVA LLC. You agree that the prices and terms offered by RAEVA LLC reflect this allocation of risk.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages (e.g., personal injury caused by negligence, or willful misconduct). If you reside in such a jurisdiction, these limitations apply to the fullest extent permitted by law.

Article 12: Indemnification

You agree to indemnify, defend, and hold harmless RAEVA LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees, court costs, and expert witness fees) arising from or relating to:

  1. Your violation of any provision of these Terms.

  2. Your violation of any applicable law, regulation, or third‑party right (including intellectual property, privacy, or publicity rights).

  3. Your use of our products in a manner inconsistent with the provided instructions or warnings.

  4. Any User Content you submit to the Website.

  5. Your negligent or willful misconduct.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. You may not settle any claim affecting RAEVA LLC without our prior written consent.

Article 13: Third‑Party Links and Services

Our Website may contain links to third‑party websites, applications, or services that are not owned or controlled by RAEVA LLC (e.g., Stripe for payments, social media platforms, affiliate links). We provide these links solely for your convenience.

We have no control over, and assume no responsibility for:

  • The content, privacy policies, or practices of any third‑party websites.

  • The availability, accuracy, legality, or appropriateness of any third‑party services.

  • Any damages or losses caused or alleged to be caused by or in connection with your use of such third‑party websites.

We encourage you to read the terms and conditions and privacy policies of any third‑party website you visit. Accessing third‑party links is at your own risk.

Article 14: Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any dispute, claim, or controversy arising from or relating to these Terms, your use of the Website, or your purchase of products from RAEVA LLC shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles.

This choice of law applies regardless of your country of residence or where you access the Website. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any purchase.

14.2 Mandatory Binding Arbitration – Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS AND WILL REQUIRE YOU TO RESOLVE DISPUTES WITH RAEVA LLC ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION, NOT IN COURT, AND NOT AS PART OF A CLASS ACTION.

Except for claims that qualify for small claims court (where the amount in controversy does not exceed $10,000 USD), any dispute, claim, or controversy arising out of or relating to these Terms or your relationship with RAEVA LLC shall be resolved through binding individual arbitration, not in court.

  • Arbitration Administrator: The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the claim is filed. The AAA rules are available at www.adr.org or by calling 1‑800‑778‑7879.

  • Location: The arbitration shall take place in Travis County, Texas, unless you request and we agree to a remote hearing or a location closer to your residence.

  • Costs: RAEVA LLC will pay all filing, administration, and arbitrator fees for claims totaling less than $10,000 USD. For claims above $10,000, the AAA rules will govern cost allocation.

  • Individual Basis: You and RAEVA LLC agree that each party may bring claims against the other only in an individual capacity. Class actions, class arbitrations, private attorney general actions, mass actions, and any other representative proceeding are not permitted. The arbitrator may not consolidate more than one person’s claims.

  • Arbitrator Authority: The arbitrator shall have exclusive authority to resolve all disputes regarding the arbitrability of any claim, including the validity and enforceability of this arbitration provision and the class action waiver.

  • Small Claims Court Opt‑Out: You may bring a qualifying claim in small claims court (instead of arbitration) by providing written notice to us within 30 days of the date you first agreed to these Terms. Send such notice to mypth.work@gmail.com with “SMALL CLAIMS OPT‑OUT” in the subject line.

14.3 Opt‑Out of Arbitration (30‑Day Window)

You may opt out of this arbitration agreement within 30 days of your first purchase from RAEVA LLC by sending a written notice to:

Email: mypth.work@gmail.com (subject line: “ARBITRATION OPT‑OUT”)
Mail: RAEVA LLC, Attn: Legal Department, 5900 Balcones Drive STE 100, Austin, TX, 78731

Your opt‑out notice must include your full name, email address associated with your account (if any), and a clear statement that you opt out of the arbitration provision. Opting out will not affect any other terms of this agreement. If you do not opt out within the 30‑day window, you will be bound by the arbitration provision.

14.4 Limitation on Time to File Claims

Any claim or cause of action arising from or relating to these Terms or your purchase must be filed within one (1) year after the claim arose. If not filed within that one‑year period, the claim is permanently barred. This limitation applies regardless of any longer statute of limitations provided by law.

Article 15: Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be unenforceable or invalid, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect. If a provision is found to be wholly unenforceable, it shall be severed, and the rest of these Terms shall continue in effect as if the severed provision had never been included.

Article 16: Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire and exclusive agreement between you and RAEVA LLC regarding your use of the Website and your purchase of products. They supersede all prior or contemporaneous communications, representations, or agreements, whether electronic, oral, or written, between you and RAEVA LLC.

Any terms or conditions contained in any purchase order, invoice, or other document issued by you that are different from or in addition to these Terms are hereby rejected and shall be void.

Article 17: Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of RAEVA LLC. A waiver of any right or provision on one occasion shall not be deemed a waiver of that right or provision on any future occasion.

Article 18: Force Majeure

RAEVA LLC shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

  • Acts of God (earthquakes, floods, hurricanes, tornadoes, wildfires)

  • Natural disasters

  • War, terrorism, riots, civil unrest, or insurrection

  • Embargoes, sanctions, or trade restrictions

  • Pandemics, epidemics, or public health emergencies (including government‑ordered shutdowns)

  • Strikes, labor disputes, or work stoppages (whether involving our employees or those of our suppliers or carriers)

  • Supply chain disruptions beyond our control

  • Government orders, laws, or regulations enacted after these Terms become effective

  • Internet or telecommunications failures

In the event of a force majeure event, our performance obligations are suspended for the duration of the event. We will make reasonable efforts to notify you of such events.

Article 19: Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be null and void. RAEVA LLC may freely assign these Terms (in whole or in part) to any affiliate or in connection with a merger, acquisition, or sale of assets, without notice to you.

Article 20: Survival

The following provisions shall survive any termination or expiration of these Terms: Articles 1 (General Provisions), 7 (Intellectual Property), 8 (User‑Generated Content), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law and Dispute Resolution), 16 (Entire Agreement), and any other provisions that by their nature are intended to survive.

Article 21: Contact Information for Legal Notices

All legal notices (including DMCA takedown notices, arbitration opt‑out notices, and formal demands) must be sent to:

RAEVA LLC
Attn: Legal Department
5900 Balcones Drive STE 100
Austin, TX, 78731
United States

Email for legal notices only: mypth.work@gmail.com (subject line must begin with “LEGAL NOTICE”)

Do not send customer service inquiries to the legal department email – they will not be answered. For customer service, use the contact information provided elsewhere on this Website.

Article 22: Language and Translation

These Terms are written in the English language. We may provide translations for convenience, but the English version shall control in the event of any conflict or inconsistency. You waive any right to rely on a translated version.

Article 23: California Residents – Notice

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice:

  • The name and address of the provider of this Website: RAEVA LLC, 5900 Balcones Drive STE 100, Austin, TX, 78731.

  • For complaints or questions regarding this Website, contact us at mypth.work@gmail.com or call +84962402004.

  • California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 1‑800‑952‑5210.

Article 24: Acknowledgment

BY USING RAEVA.ONLINE, CREATING AN ACCOUNT, OR MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO CONSULT WITH LEGAL COUNSEL OF YOUR CHOICE BEFORE AGREEING TO THESE TERMS.

If you do not agree to these Terms, you must immediately cease using the Website and may not make any purchases.

RAEVA LLC – Clear terms, fair dealings, and your trust, earned every day.